Terms of service.

A little structure, so the magic can flow. 🌿

Privacy Policy – Oca London

At Oca London, we value your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and store your information when you interact with us online or in person.

1. Who we are

Oca London is a wellness space based in Bermondsey, London. Our services include yoga classes, events, workshops, and holistic practices like meditation, soundbaths, and cacao ceremonies.

2. What personal data we collect

We may collect the following information from you:

  • Name, email address, and phone number

  • Booking and attendance information

  • Payment details (handled securely via third-party platforms)

  • Any messages or feedback you share with us

  • Optional health info or preferences you provide for class safety

3. How we collect your data

We collect data when you:

  • Book a class or event (e.g., via Momence or Eventbrite)

  • Sign up to our newsletter

  • Visit our website or contact us via email or social media

  • Attend our classes and events in person

4. Why we collect your data

We use your data to:

  • Manage bookings and class attendance

  • Communicate about classes, events, and changes

  • Send newsletters or updates

  • Improve our offerings and services

5. Who we share data with

We only share necessary data with trusted third-party services we use for bookings, payments, and email communication. We never sell your data.

6. How we protect your data

We take security seriously and use encryption, password protection, and secure platforms to store your data. Only authorised staff or teachers have access to your information when needed.

7. Your rights

You have the right to:

  • Access the data we hold about you

  • Correct or update your data

  • Withdraw consent or unsubscribe at any time

  • Request deletion of your personal information

8. Cookies

We may use cookies on our website to improve your browsing experience. You can control cookie settings in your browser.

9. Updates to this policy

We may update this policy from time to time. All changes will be posted on our website with the date of the update.

Thank you for trusting Oca London.
Your privacy and safety matter to us.

📩 Any questions? Reach us at gabi@ocalondon.com

1. General

All class passes, drop-ins, and unlimited memberships (purchased online or in person) are non-refundable.
Our Intro Offer is valid for 14 consecutive days from your first booking. It is non-refundable and non-extendable, and cannot be paused once started.

2. Activation

Class packs, passes, and the Intro Offer become active on the date of your first class booking.

3. Booking & Waitlists

We recommend booking ahead - spaces are limited. If a class is full, you can join the waitlist (valid payment method required).

All bookings are personal but if you want a friend to come in your place, let us know at gabi@ocalondon.com.

If a spot opens up, you’ll get an automatic email confirming your place. These can come through at any time - please check your inbox.

If you’re added to a class within an hour of start time and can’t make it, please let us know at gabi@ocalondon.com.

4. Class Pack Validity

  • 10 -class pack: valid for 3 months

5. Cancellation Policy

Need to cancel? You can do it via Momence or by emailing gabi@ocalondon.com.

Cancellations must be made at least 12 hours in advance. For bookings cancelled with less than 12 hours’ notice, a £5 late cancellation fee may apply. No-shows are also subject to this fee.

  • Early cancel = class credited to your account

  • Late cancel = no refund.

If Oca cancels the class, your booking will be exchanged for a class credit.

6. Memberships (Direct Debit)

  • 3-month minimum commitment

  • You can pause for full months only (one at a time)

  • Cancel anytime after 3 months with notice before your next billing date

You’ll need your sort code, account number, and address to set up.

7. Workshops & Courses

All purchases are non-refundable.

However, if there’s a waitlist, we can swap your booking for a credit if your spot is filled by someone on the waitlist.

If Oca cancels the workshop or course, you’ll receive a full refund.

Transferring your spot? Please email us their full name so we can update the record and waiver.

8. Retail

All items purchased are non-refundable.
Exchange or credit available only if an item is faulty or unusable.

9. Studio Etiquette

Timekeeping:
Please arrive 10 minutes before the class start time. We have no reception area so anyone arriving after the class start time will not be admitted. Sorry.

Practice Space:
You can bring your own mat or use our Lifeforme mats . Please clean studio mats after use with the spray and towels provided and leave in place to dry.

Lost & Found:
Items left behind are kept for one month. After that, they’ll be donated to one of our local charities.

Showers:

We do not have shower facility. Sorry. :(

Health & Safety

Please inform us of any medical conditions or pregnancy before booking.
Yoga classes and activities are done at your own risk.
In the event of injury, we are not liable.

Behaviour

We reserve the right to ask anyone to leave a class due to disruptive or anti-social behaviour.

Oca reserves the right to refuse entry to anybody.